Delivery & Returns

Delivery

How much is delivery?

Delivery is free on all items therefore no costs are incurred for delivery to yourselves. Just place your item into your basket and proceed to complete your checkout. We will pay for the delivery for you.

Information on my delivery?

All beds and mattresses are handmade to order. Therefore, when you order one of our mattresses, you are ordering a mattress that was made especially for you. Delivery times during busy periods can take up to 6 weeks. More generally you can expect to receive your product 5-10 working days from the date of your order.

Products which are rolled up and boxed can be delivered within 2-5 working days.

Working days do not include the weekends or any bank holidays, working days are Monday to Friday ONLY.

Our products are delivered by recognised & established third party couriers. They will be in touch to provide you with information on your delivery once they have collected your items.

Do you Deliver outside the UK?

No all our products are only delivered in the UK.

Returns

What if I no longer want the product?

If you no longer want your item, we can arrange for the item to be collected and a refund will be made in respect of courier and administration charges. You must contact us within 14 days of receipt of your product. The item must be in the same condition in which it was delivered and free of damage.

What if my order is damaged?

In the unlikely event that your order arrives in a condition which has been damaged or faulty, please contact us immediately at our contact us page or send us an email with your order number and images of your item.  All claims must be made within 24 hours of delivery. Prior to signing for your delivery, please inspect your item to make sure it is free of damage.

Join Our Newsletter And Get 10% Discount on storewide